FAQ
Welcome to our Frequently Asked Questions (FAQ) page! Here you'll find answers to the most common questions our customers ask. Whether you're looking for information on shipping, returns, or customization options, simply browse through the sections to find the answers you need.
Commitment to Quality
We take great pride in the quality and craftsmanship of our signs and wall art. Our goal is that you enjoy your experience and you become a lifelong customer. If something isn't right, please contact us so we can help. We want you to be satisfied.
Please note that the colors of the final product may differ slightly from what you see on the website due to several factors:
- Transillumination: Monitors display information using transillumination, which is the colored light emitted from your screen. Transilluminated images deliver a much greater range of contrast and color intensity than light reflecting off physical materials such as wood, steel, or aluminum.
- Monitor Calibration: Colors often vary between different computer monitors due to screen calibration differences. Two monitors side-by-side may display slightly different colors. Our designers use professionally calibrated monitors to minimize this issue.
- Material Properties: Each material reflects light differently and has its own texture and finish, affecting color perception. Variations in the printing process, inks, and substrates can also cause slight differences in color.
- Lighting Conditions: The light source with which you view colors, such as daylight versus incandescent lighting, can significantly affect how colors are perceived.
While we strive for the highest fidelity in color representation, subtle variations are to be expected, and we cannot guarantee 100% color accuracy.
Thank you for choosing our wooden artwork, where each piece uniquely embraces the intrinsic beauty of natural wood. Our goal is to offer products that showcase wood's natural aesthetic, including its grain, color variations, knots, and other inherent imperfections.
Natural Characteristics:
Each piece of wood is distinct, and its natural patterns and textures contribute to the charm and individuality of the artwork printed on it. These features, such as knots, grain variations, and minor imperfections, do not compromise the quality or durability of the piece. Instead, they enhance the artwork's natural appeal, making each item truly one-of-a-kind.
Knots and Imperfections:
Knots and other natural imperfections vary in size, shape, and location, depending on the piece of wood used. These are not defects; rather, they are part of the wood's natural character. We believe these features enrich the artwork and reflect the beauty of nature.
Color Variations:
Just as with the texture, the color of wood can also vary. Differences in shade or tone from one piece to another are normal and are influenced by the age, type of wood, and the environment in which the tree grew. These variations ensure that no two pieces of artwork are exactly alike.
Customer Expectations:
We understand and appreciate the uniqueness of natural materials. By choosing a wooden artwork, you are agreeing to embrace these natural variations. Please consider that the product images on our website or in our catalog are representative and may not exactly match the item you receive.
Feedback and Satisfaction:
Your satisfaction is important to us. If you have concerns about the specific characteristics of your wooden artwork upon receipt, please contact our customer service team. We are here to help and ensure that your experience with our products meets your expectations.
We hope that this disclaimer helps clarify what to expect with your wooden artwork purchase. Embracing these natural elements is part of the beauty of choosing a product made from wood, and we thank you for your understanding and appreciation of these unique pieces.
Shipping & Returns
We take shipping seriously! We even have our own box-making machine that makes custom cardboard boxes to fit our signs like a glove, guaranteeing your order will arrive in great shape!
We take shipping seriously around here! We even have our own box machine that makes custom cardboard boxes to fit our signs like a glove, guaranteeing your sign will arrive in great shape.
We use multiple shipping carriers to ensure the best quality, timely delivery, and competitive prices for your orders. Keep in mind we make everything to order! We need a little time to create your amazing, personalized piece.
Domestic shipping is available for orders with delivery addresses within the US and territories. PO Boxes and Rural Routes will need to be shipped using USPS. If you cannot receive packages via our primary carriers, please let us know, and we will try to make other arrangements.
INTERNATIONAL SHIPPING
As we strive to enhance your shopping experience, we are excited to announce that our website has transitioned to a new host and e-commerce provider. With this upgrade, we aim to bring you a more streamlined and user-friendly interface, improved product offerings, and more.
Please note that during this transition period, we will temporarily suspend international shipping. We understand the value of being able to shop from anywhere in the world and are committed to reinstating international shipping as quickly as possible.
We appreciate your understanding and patience during this time of growth. Stay tuned for updates, and we look forward to continuing to serve you with even greater efficiency and a wider range of products.
PICK-UP YOUR ORDER (NO SHIPPING)
Do you live in the Flathead Valley or will be visiting soon? Pick up your order and save on shipping!
- Select "Pick up" from the checkout screen.
- Orders are usually ready in 5-7 business days.
All orders will be picked up at our our offices in Bigfork, Montana:
Old Wood Signs
11890 MT Hwy 83
Bigfork, MT 59911
You will be notified via email when your order is ready for pickup.
Contact Us with any questions.
At Old Wood Signs, we pride ourselves on delivering not just products, but personalized experiences. Every item we offer is a unique creation, made to order, and meticulously crafted to meet your individual preferences.
This bespoke approach means your item is not pulled from a shelf but is instead a one-of-a-kind masterpiece made exclusively for you. While this commitment to customization and quality necessitates a bit more time before shipping, it guarantees that what you receive is far from ordinary.
Depending on what you order and how you personalize it, lead times can vary. We typically ship orders within 7 business days, but please allow up to 10 days.
If you're on a tight schedule, tell us the date you need your items by, and we'll speed things up if at all possible. We're committed to making sure you're not without a gift for that special occasion!
We use multiple shipping carriers to ensure the best quality, timely delivery, and competitive prices for your orders. Keep in mind we make everything to order! We need a little time to create your amazing, personalized piece.
Domestic shipping is available for orders with delivery addresses within the US and territories. PO Boxes and Rural Routes will need to be shipped using USPS. If you cannot receive packages via our primary carriers, please let us know, and we will try to make other arrangements.
As we strive to enhance your shopping experience, we are excited to announce that our website has transitioned to a new host and e-commerce provider. With this upgrade, we aim to bring you a more streamlined and user-friendly interface, improved product offerings, and more.
Please note that during this transition period, we will temporarily suspend international shipping. We understand the value of being able to shop from anywhere in the world and are committed to reinstating international shipping as quickly as possible.
We appreciate your understanding and patience during this time of growth. Stay tuned for updates, and we look forward to continuing to serve you with even greater efficiency and a wider range of products.
Do you live in the Flathead Valley or will be visiting soon? Pick up your order and save on shipping!
- Select "Pick up" from the checkout screen.
- Orders are usually ready in 5-7 business days.
All orders will be picked up at our our offices in Bigfork, Montana:
Old Wood Signs
11890 MT Hwy 83
Bigfork, MT 59911
You will be notified via email when your order is ready for pickup.
At Old Wood Signs, we hope that our hard work has paid off and that you are delighted with your purchase! Each item is made to order, and we do not carry inventory.
Damaged Items:
If your item arrived damaged, please save the packaging and contact us immediately. We will send a replacement as soon as possible. Please do not send the item back without authorization. If the damage was caused during shipping, the shipping carrier may wish to pickup the item for their internal quality control.
Personalization Errors:
If there is a mistake in the personalization, such as a misspelling, please first verify that we had the correct information. Your email order confirmation will show the approved customization entered at the time of order. If the error is on our part, we are happy to make it right.
Flaws and Defects:
If you notice any flaws or defects, please contact us within 30 days. Take a photo of the issue and send it to us. We will review the problem and are happy to fix any issues.
Refunds and Exchanges:
- Gifts are not returnable.
- We do not offer exchanges.
- If you paid with a credit card, your original credit card will be reimbursed. If the credit card is no longer valid, you will be issued a check.
- Purchases made through PayPal can only be refunded through PayPal.
- Purchases made by debit card will be refunded by check.
Thank you for shopping with us!
Personalization Help
Check the spelling and check it again! At checkout you will be asked to confirm the accuracy of your spelling to ensure you get what you want on the order.
When changing a sign, less is more. The more you add, the less it will look like the original.
Any text that allows for customization may also be removed altogether. However, removing a line of text may leave empty space, which could make the result look less than optimal. This is where our outstanding designers step in. If needed, they will slightly adjust the sign to ensure it looks balanced and visually appealing.
Our signs are designed with particular fonts in mind to ensure a cohesive and visually appealing look. While we offer customization options for text, such as changing or removing lines, please note that changing the fonts is not an option. The selected fonts are integral to the overall design and aesthetic of the sign, ensuring it maintains its intended style and readability. Our designers have carefully chosen these fonts to complement each sign’s unique character, providing you with a product that is both beautiful and professionally crafted.
If your customization needs go beyond our standard options, we will do our best to accommodate your request. Depending on the nature of the request and the time required, these additional customization requests will incur extra charges.
Due to the bespoke nature of each order, we are unable to accept cancellations or returns once the order has been processed. Rest assured, we are committed to delivering a product that meets your unique vision.
What if my last name ends in an S? Add -ES. Do not add an apostrophe. Example: “Season's greetings from the Simmonses”.
What if my last name ends in a Y? Add an S. Do not ad -IES or an apostrophe. Example: “Merry Christmas from the Murphys”.
What if the end of my last name normally functions as an irregular noun? It is not irregular when it is part of a last name. Examples: “Happy holidays from the Hoffmans” and and “Warm wishes from the Wolfs”.
What would adding an apostrophe do? Adding an apostrophe makes your name possessive.
Definitive Guide: If your name ends with s, x, z, ch, or sh, add "es" to make it plural. If your name ends with any other letter, add "s" to make it plural.
Wholesale
We offer a Wholesale Program!
New Wholesale Customers: Are you a retailer interested in carrying our signs? Please visit our dedicated Wholesale Site to apply. Click the Sign Up button in the upper right and fill out the application. We will process your application and get back to you shortly.
Existing Wholesale Customers: Please visit our dedicated Wholesale Site and Log In.
This is what sets us apart and where we really shine! Not to toot our own horn, but we absolutely geek out over this stuff and love creating custom pieces.
Are you looking for that certain something for that hard-to-decorate spot? Or maybe you have a restaurant that requires specialized décor? We've designed and fabricated custom signs for the wine and beer industry, museums, pizza chains, hotels, parks, show booths, shops and custom homes.
Call and ask to talk to Mick or Coleman. 406-837-3005 ext. 308 or email us at promo@oldwoodsigns.com!
It's probably cheaper than you think! We don't have minimums and our turn-around times are amazing. It doesn't hurt to ask!
Showcase your brand's products and services with high-impact signs that are unique and make an impression.
No Middle Man - There is no 3rd party, you save money by working directly with us.
Collaboration - Let's work together! We listen to your ideas and can make your vision come true.
Efficient - Everything we do is under one roof. From design to fabrication, crating and shipping, we make it all happen right here in Northwest Montana.
Technical Expertise & Equipment - Our experience and top of the line equipment produce the highest quality products made to last.
Communication - We are a small, close-knit company. We take your project seriously. Our goal is to get it right for the least possible cost to you.
Variety - Choose from a plethora of sizes, shapes and substrates (corrugated aluminum, barrel ends, steel, wood etc.)
Contact Us today to get started!
Ethics and Compliance
Old Wood Signs will conduct its business honestly and ethically wherever we operate in the world. We will constantly improve the quality of our services, products and operations and will create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgement. No illegal or unethical conduct on the part of officers, directors, employees or affiliates is in the company’s best interest. Old Wood Signs will not compromise its principles for short-term advantage. The ethical performance of the company is the sum of the ethics of the people who work here. Thus, we are all expected to adhere to high standards of personal integrity.
Officers, directors, and employees of the company must never permit their personal interests to conflict, or appear to conflict, with the interests of the company, its clients or affiliates. Officers, directors and employees must be particularly careful to avoid representing Old Wood Signs in any transaction with others with whom there is any outside business affiliation or relationship. Officers, directors, and employees shall avoid using their company contacts to advance their private business or personal interests at the expense of the company, its clients or affiliates.
Old Wood Signs seeks to establish and sustain a positive environmental legacy for Old Wood Signs and for future generations. In doing so, the company is committed to minimizing its overall impact on the environment while encouraging and activating environmentally responsible behavior on the part of officers, directors, employees, and business associates throughout the world. Specifically, Old Wood Signs aims to conserve water, energy and ecosystems; to reduce greenhouse gas emissions; to minimize waste and to inspire public consciousness in support of environmental sustainability. The company seeks to identify, measure and understand the direct and indirect impact of its operations and develop innovative and realistic solutions for mitigating those impacts. It also complies with, and in some cases exceeds environmental laws and regulations. Finally, the company is committed to communicating regularly its progress in implementing the policies and achieving the targets that it has established.
Old Wood Signs human rights policy is consistent with national standards. Although governments have the primary duty to protect and ensure fulfillment of human rights, Old Wood Signs believes that we have a responsibility to respect human rights and that we can play a positive role in the communities where we operate. We conduct our business in a socially and environmentally responsible manner, respecting the law and universal human rights to benefit the communities where we work. Old Wood Signs focuses on treating our employees in a manner of fairness, conducting security operations in a responsible manner, evaluating how our operations may impact communities and engaging with suppliers on issues related to human rights.
Policies
All of us here at Old Wood Signs hope that our hard work paid off and that you like what you received! We make each item to order and we don’t carry inventory.
If your item came damaged, please save your packaging and send us an email or give us a call right away. We will send a replacement as soon as possible! Please don’t send the item back to us without an authorization.
If you find your item has been misspelled, please make sure we had the right information. If we goofed, we are happy to make it right.
Actual colors may vary due to color calibration of individual monitor settings: Colors may vary from individual monitor settings and printed material due to the variation in inks, printers, print settings, and substrate. These varying factors influence the final product appearance of colors on printed material. We will do everything to achieve accurate representation between the digital image on our website and final product, but cannot guarantee 100% color accuracy.
Flaws? Defects? We need to hear from you within 30 days. Please contact us and let’s take a look at the issue together. We are happy to fix the problem.
- Gifts are not returnable.
- We don’t offer exchanges.
- If you paid with a credit card, your original credit card will be reimbursed. If the credit card is no longer valid, you will be issued a check.
- Online purchases made through PayPal can only be refunded through PayPal.
- Purchases made by debit card will be refunded by check.
Last updated: 5/22/2024
This Privacy Policy describes how Old Wood Signs (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oldwoodsigns.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
CategoryCategories of Recipients
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of Personal InformationCategories of RecipientsIdentifiers such as basic contact details and certain order and account informationBusiness and marketing partnersCommercial information such as records of products or services purchased and shopping informationBusiness and marketing partnersInternet or other similar network activity, such as Usage DataBusiness and marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us or write to us at Old Wood Signs, 11890 Mount Highway 83, Bigfork MT 59911, United States.
OVERVIEW
This website is operated by Old Wood Signs. Throughout the site, the terms “we”, “us” and “our” refer to Old Wood Signs. Old Wood Signs offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Old Wood Signs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Old Wood Signs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Please contact us with any Questions about the Terms of Service.
Please send written correspondence to the address below:
Old Wood Signs
11890 Mount Highway 83
Bigfork MT 59911
United States